FAQ

Do you charge screen printing setup fees?

No. Screen printing setup is always included in our apparel pricing. There are no separate setup fees added at checkout.

Do you charge design or artwork fees?

Some orders require a one-time design or artwork fee, particularly when logos, custom graphics, or online stores are created for use beyond a single apparel order. These fees cover professional design time and preparation for future use. Any applicable design or artwork fees are discussed upfront before work begins.

Is design included with apparel printing?

For simple, one-time apparel designs created specifically for a single order, design is often included. If artwork is intended for reuse, future orders, or standalone use, a design or artwork fee may apply.

Do you charge a digitizing fee for embroidery?

Yes. Embroidery requires digitizing, which converts artwork into a stitch file used by the embroidery machine. A one-time digitizing fee is charged per design. Once digitized, the file can be reused for future embroidery orders without an additional digitizing fee.

How do I place an order?

To place an order, contact us through our website or by email at info@upwardliftvt.com with details about your project. We’ll review your request and be in touch to go over next steps.

Do you have a minimum order?

We do not have a strict minimum order. For smaller quantities, vinyl or DTF printing may be used instead of screen printing to ensure the best quality and value for your order. Printing method is determined based on quantity, design, and garment type.

Do you provide proofs before printing?

Yes. A digital proof is provided for approval before production begins. Printing will not start until the proof has been approved. Once approved, the customer is responsible for confirming all details, including design, spelling, sizing, and placement.

What is your typical turnaround time?

Typical turnaround time is approximately two weeks from proof approval. Timelines may vary based on order size, garment availability, and current workload. Estimated timelines are confirmed before production begins.

Do you accept credit cards?

Yes. We accept all major credit cards as well as Apple Pay. A 3.5% processing fee is applied to credit card and Apple Pay transactions to cover payment processing costs.

Do you offer refunds or returns?

Due to the custom nature of printed and embroidered apparel, refunds or returns are not offered unless an error occurred on our end. If there is an issue with your order, please contact us promptly so it can be reviewed.

Still have questions?

If you don’t see your question answered here, feel free to reach out through our website or email info@upwardliftvt.com and we’ll be happy to help.